Services
Environmental Allergy Testing
At Union Health Services, we provide comprehensive on-site allergy testing services to our patients. Our core environmental allergy testing covers 54 allergens, including tree, grass, and weed pollen, molds, pet dander, dust mites, cockroaches, and more. Rest assured, all testing is conducted in a needle-free and minimally invasive manner, using the scratch test method. Our goal is to accurately diagnose environmental allergies and provide personalized treatment plans for better management and improved quality of life.
Food Allergy Testing
We recognize the significance of food allergy awareness as a crucial nationwide health concern. As part of our comprehensive service offering, we provide food allergy testing to assist patients in identifying potential food allergies or intolerances. This testing empowers individuals with the knowledge and peace-of-mind they need to make informed decisions about their diet and health. Our testing covers up to 23 common food allergens, including milk, soy, wheat, eggs, peanuts, tree nuts, fish, and shellfish. With our dedicated support and education, we strive to help patients effectively manage their food allergies and lead healthier lives.
Subcutaneous Immunotherapy (SCIT)
Subcutaneous immunotherapy, commonly known as allergy shots, is a highly effective form of allergen immunotherapy. As the only proven, disease-modifying treatment for environmental allergies, it offers long-term benefits for allergy sufferers. These allergy shots have undergone rigorous evaluation and approval by the Food and Drug Administration (FDA), ensuring their safety and efficacy.
Sublingual Immunotherapy (Allergy Allay Drops®)
At Union Health Services, we understand the importance of personalized care, and that’s why we formulate Allergy Allay Drops® to suit the unique needs of each patient. Treatment begins with the weakest dilution and volume, progressively building up as patients develop tolerance to the allergens. This gradual approach helps reduce allergy symptoms and improve overall quality of life.
Personnel
Operational Management
our Regional Market Managers (RMM) and Field Support Managers (FSM) play pivotal roles in delivering exceptional customer service and support. Their dedication to customer account management is evident in the personalized assistance they provide to our valued clients, building and nurturing strong relationships to ensure their satisfaction and loyalty. Additionally, the RMMs and FSMs are adept at data analysis, generating insightful ad-hoc reports that inform strategic decision-making and drive business growth. Through regular business reviews, they collaboratively assess performance and develop mutually beneficial strategies for success. Working hand-in-hand with our Clinical Allergy Specialists, they provide a seamless support system for healthcare professionals, ensuring the best patient care and treatment outcomes. Hiring top talent and overseeing performance management, our RMMs and FSMs contribute to a cohesive and high-performing team that remains committed to our mission of providing top-quality allergy testing and immunotherapy services. Their dedication and expertise are vital in our pursuit of excellence, continually striving to enhance our offerings and exceed expectations in the ever-evolving field of healthcare.
Customer Support Representatives
We offer dedicated customer support through our Customer Service Representative (CSR). Whether you have general questions or concerns, our CSR is ready to assist you remotely. We prioritize quick responses, ensuring that calls or emails are returned within 24-48 hours of your inquiry. Your satisfaction and peace of mind are essential to us, and we are here to provide the support you need to make your experience with us as smooth and efficient as possible. Feel free to reach out to our CSR anytime, and we’ll be more than happy to assist you.
Trained UHS Staff On Site
We take pride in the expertise of our Clinical Allergy Specialists. Each specialist undergoes rigorous training, with over 160 hours dedicated to honing their skills and knowledge in the field of allergy testing and immunotherapy. Moreover, to ensure ongoing growth and proficiency, our specialists work closely with dedicated supervisors, known as Field Support Managers (FSM). These supervisors provide continuous support and guidance, facilitating the application and development of essential skills, including overcoming patient objections. Through this comprehensive approach to training and support, our Clinical Allergy Specialists are well-equipped to deliver exceptional patient care and achieve positive outcomes in allergy management. Our commitment to continuous improvement reflects our dedication to providing the best possible service to our patients and healthcare partners.
Access to Online Learning Modules
We understand the importance of keeping your practice’s staff members equipped with the latest knowledge and skills in allergy management. That’s why we offer up-to-date training modules to empower your team to handle various aspects of allergy care seamlessly. From education and allergy testing to prescription generation and immunotherapy administration, our comprehensive modules cover all essential aspects of allergy services. Our training ensures that your staff members are well-prepared to provide top-quality care to patients, offering them the best possible allergy testing and immunotherapy experiences.
Continuing Education
Our team members receive comprehensive training on allergy and patient care, ensuring they are well-versed in the latest advancements and protocols for allergy testing and immunotherapy. Additionally, we provide education on compliance with regulatory requirements, such as USP 797 for sterile compounding, HIPAA for patient privacy and data security, OSHA for workplace safety, and CPR for emergency response.
Shift Coverage
We understand the importance of providing continuous allergy care to our patients. To ensure seamless coverage and accessibility, we maintain a floater pool of qualified professionals. This pool consists of experienced Clinical Allergy Specialists who are available to step in when your resident specialist is temporarily unavailable.
Hiring
By partnering with Union Health Services, you can trust that our recruiting team will work diligently to find the perfect candidates who will contribute to the success and growth of your practice. We are committed to providing you with a talented and motivated team that will help you achieve your goals and deliver excellent allergy services to your patients.
Automation
Prescription Generation
Our proprietary immunotherapy program is tailored to ensure both safety and efficacy for our patients. This versatile program allows for immunotherapy administration either at home or in-office, depending on the patient’s individual needs and the provider’s recommendations.
- Our Clinical Allergy Specialists (CAS) play a crucial role in supporting the prescription generation process within our UHS-Staffed Allergy Center. Under the guidance of the provider, they collaborate to develop personalized prescription formulations, tailoring the treatment to each patient’s unique allergy profile.
- For our provider customers who opt for the Self-Managed Kit Package, our dedicated Customer Service Representatives work closely with them to generate the necessary prescription formulations. We understand the importance of accuracy and precision in allergy treatment, and our team ensures that the prescription process is smooth and efficient for the best patient outcomes.
Patient Adherance Support
We prioritize patient adherence and continuation throughout their allergy treatment journey. To achieve this, we provide robust tracking tools and centralized support, powered by Salesforce, a leading customer relationship management (CRM) platform.
Electronic Screening
By utilizing modern technology and providing clinic-specific QR codes and URL links, we streamline the pre-screening process, saving time and improving the overall patient experience. At Union Health Services, we are committed to using innovative tools and solutions to deliver the highest quality of allergy testing and care to our patients.
Clinical Assistance
Consultation for Complex Cases
At Union Health Services, our Clinical Support Specialists are dedicated to providing expert guidance and assistance throughout the allergy treatment process. They play a critical role in managing adverse reaction cases, helping healthcare providers navigate reformulation scenarios, and addressing general clinical issues related to allergy testing and immunotherapy.
Clinical Support Specialist
We prioritize exceptional patient care and support. To ensure a seamless experience for our patients and their healthcare providers, we offer the expertise of a dedicated Clinical Support Specialist (CSS). This specialist is available remotely to address any questions or concerns that may arise during the allergy care process or regarding the clinical procedures within your practice.
Customized Immunotherapy
Our Clinical Allergy Specialists carefully review the patient’s allergy test data to identify specific allergens that trigger their allergic reactions. Taking into account the patient’s medical history, including past allergic symptoms and sensitivities, we create tailored immunotherapy formulations.
Patient Tracking & History
We leverage the power of Salesforce data management to provide our Clinical Allergy Specialists (CAS) with valuable tools and resources to enhance patient care. With access to Salesforce, our CAS can efficiently track appointments, identify patients who have declined immunotherapy (IT), and manage cases where appointments have been canceled or rescheduled.
Quality Assurance
We take quality assurance seriously to maintain the highest standards of care and patient safety. To ensure compliance with clinical protocols, accurate documentation, and efficient extract management, we conduct regular quality assurance check-ins. Monthly and quarterly quality assurance check-ins provide us with valuable insights and opportunities for continuous improvement. By identifying areas for enhancement, we can refine our processes and deliver even better patient care.
Products & Supplies
Sourcing & Procurement
UHS ensure seamless access to essential resources and supplies for allergy testing and immunotherapy. To achieve this, we work directly with trusted suppliers to obtain high-quality extracts, personal protective equipment (PPE), and other necessary medical supplies.
Inventory Management
Our automated inventory management system minimizes the risk of stockouts, reduces manual errors, and optimizes supply chain processes. This ensures uninterrupted delivery of allergy testing and immunotherapy services to our patients, allowing our healthcare providers to focus on delivering exceptional care.
Payer
Reimbursement Updates
We understand the importance of staying up-to-date with payer guidelines to ensure seamless billing and reimbursement processes for our partner practices. That’s why our dedicated payer relations team works diligently to continuously track and monitor payer guidelines and updates.
Payer Relations Support
We offer comprehensive support for both Self-Managed Kit Package and UHS-Staffed Allergy Center customers. Our commitment to exceptional service extends to all our clients. For UHS-Staffed Allergy Centers, we provide customized support that goes beyond general assistance. Our dedicated team offers guidance with claims, reviewing denials, submitting appeals, and following up on appeal submissions. We also assist with audits and recoupments, ensuring compliance and maximizing reimbursement opportunities.
Marketing
Marketing Collateral for In-Office Use
Our ongoing marketing materials offer a well-rounded approach to engaging with our audience. Through on-hold messaging, we keep callers informed and entertained, reinforcing our brand identity and encouraging action. Our printed educational materials provide valuable information in an eye-catching format, while digital marketing graphics on social media enable storytelling and interaction. By measuring results and incorporating feedback, we ensure our marketing materials remain effective and resonate with our target audience.
Seasonal Marketing Campaigns
During peak allergy seasons, we go the extra mile to promote patient awareness and engagement through special marketing collateral and events. Our marketing materials focus on educating patients about allergy triggers, symptoms, and effective management techniques. Engaging visuals and interactive elements capture attention and encourage participation. Additionally, we organize events such as allergy awareness workshops, free health check-ups, and informative webinars to foster a sense of community and support. By providing valuable resources and fostering meaningful connections, we empower patients to take charge of their health and well-being during allergy seasons and beyond.
